1. Who We Are
Nino Property Services (“Nino Homes”, “we”, “us”, “our”) is a London-based property management and consultancy firm operating through the website www.ninohomes.co.uk.
Our registered address is: 45 Pont Street, London SW1X 0BD Email: elena@ninohomes.co.uk Phone: 020 8150 7209
We are the data controller responsible for your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. The Information We Collect
When you interact with our website or contact us about our services, we may collect the following personal data:
Information you provide directly:
- First name and last name
- Email address
- Phone number (including country code)
- The content of any message or enquiry you submit through our contact form
- Any additional information you choose to share when discussing your property requirements
Information collected automatically:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited on our website, time and date of visits, and how long you spend on each page
- Referring URL (the website that directed you to ours)
- Device type and screen resolution
Cookies and similar technologies: We use cookies to ensure the proper functioning of our website and to improve your browsing experience. For full details, please refer to our Cookie section below.
3. How We Use Your Personal Data
We use your personal data for the following purposes and on the following legal bases:
To respond to your enquiries and provide our services (Lawful basis: Legitimate interests / Contract) When you submit a contact form or reach out to us, we use your details to respond to your query, discuss your property requirements, and provide our property management, consultancy, design, operations, or concierge services.
To manage our client relationships (Lawful basis: Contract / Legitimate interests) If you become a client, we process your personal data to manage our ongoing professional relationship, fulfil our contractual obligations, and deliver the specific services agreed upon — including property management, asset oversight, refurbishment coordination, and concierge support.
To improve our website and services (Lawful basis: Legitimate interests) We analyse anonymised and aggregated website usage data to understand how visitors interact with our site, which helps us improve our content and user experience.
To comply with legal obligations (Lawful basis: Legal obligation) We may retain certain records as required by applicable law, including records relating to financial transactions, contractual agreements, and regulatory compliance.
For marketing communications (Lawful basis: Consent / Legitimate interests) If you have given us your consent, or where we have a legitimate interest to do so, we may send you relevant updates about our services or property news. You may opt out at any time.
4. Cookies
Our website uses cookies — small text files stored on your device — to ensure the site functions correctly and to help us understand visitor behaviour.
We use the following types of cookies:
Essential cookies are required for the website to operate. They enable core functionality such as form submission and navigation and cannot be disabled without affecting site performance.
Performance and analytics cookies help us understand how visitors use the website, including which pages are visited most frequently. This data is used in aggregate and does not identify individual users.
Functional cookies remember your preferences and improve your experience on return visits.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of this website.
5. How We Share Your Data
We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following limited circumstances:
Service providers and technology partners: We work with trusted third-party providers who help us operate our website and deliver our services. These include hosting providers, website performance tools (such as WP Rocket), image optimisation services (such as Imagify), and SEO analytics tools (such as Rank Math). These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
Professional advisers: We may share your information with our legal advisers, accountants, or insurers where necessary.
Regulatory and legal requirements: We may disclose your data to authorities, law enforcement agencies, or courts where required by law or to protect our legal rights.
All third parties with whom we share data are required to maintain appropriate security measures and to handle your information in accordance with the UK GDPR.
6. International Transfers
Our primary operations are based in the United Kingdom and your data is stored within the UK. If at any time personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place — such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO) — to protect your information in line with UK data protection law.
7. Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.
General enquiries submitted via our contact form are typically retained for up to 12 months unless they result in an ongoing client relationship. Client records relating to active engagements are retained for the duration of the relationship and for a period of up to 7 years thereafter, in line with standard legal and financial record-keeping requirements.
Where data is no longer needed, it is securely deleted or anonymised.
8. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include secure server environments, encrypted communications, and restricted access to personal data within our team.
While we take every precaution to safeguard your data, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Under the UK GDPR, you have the following rights in relation to your personal data:
Right to access — You may request a copy of the personal data we hold about you.
Right to rectification — You may request that we correct any inaccurate or incomplete data we hold about you.
Right to erasure — You may request that we delete your personal data where there is no legitimate reason for us to continue holding it.
Right to restriction of processing — You may ask us to restrict how we process your data in certain circumstances.
Right to data portability — You may request that we transfer your data to another organisation or to you, in a structured, commonly used format.
Right to object — You may object to our processing of your data where we rely on legitimate interests as our legal basis.
Right to withdraw consent — Where we process your data on the basis of consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us at elena@ninohomes.co.uk. We will respond to your request within one calendar month in accordance with UK GDPR requirements.
10. Marketing Communications
We will only send you marketing communications if you have consented to receive them, or where we have a legitimate business reason to believe they are relevant to you. You can opt out of marketing communications at any time by contacting us at elena@ninohomes.co.uk or by following the unsubscribe instructions in any email we send you.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external websites you visit.
12. Children’s Privacy
Our services are directed exclusively at property owners, investors, and business professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
14. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Nino Property Services 45 Pont Street, London SW1X 0BD Email: elena@ninohomes.co.uk Phone: 020 8150 7209
15. Right to Lodge a Complaint
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority.
ICO Contact Details: Website: www.ico.org.uk Helpline: 0303 123 1113 Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
This Privacy Policy was prepared for Nino Property Services trading as Nino Homes, operating at www.ninohomes.co.uk, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.